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As a customer or potential customer, please review and become familiar with these account policies. Should you have any specific questions regarding these policies, please contact Rick Lamberson.
Unsolicited E-mail Policy
Unsolicited e-mail or "spam" originating from an account on our server or associated with an account on our server is not tolerated. This INCLUDES any e-mail that promotes web sites hosted on our server but is sent from an e-mail address not associated with that account.
You are expressly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, information announcements, and political tracts. Such material may only be sent to those who have specifically requested it. Malicious or threatening email is also prohibited. Although we will make reasonable efforts to alert you to such activities and allow you an opportunity to cure them within a 12-hour period after discovery, we reserve the right to immediately deactivate your use of our service if we discover such activity. Further, if you engage our services, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service. We believe strongly in promoting "netiquette", or proper use of the Internet. A strong anti-spamming policy will benefit both you and our other customers.
Other Activities Subject to Immediate Deactivation
Any account that is used for illegal, abusive, or unethical activity may be immediately deactivated by us without warning to you. Illegal, abusive or unethical activities may include, but are not limited to, pornography, obscenity, nudity, violations of privacy, hacking, computer virus, gambling, or promotion of gambling, and any harassing or harmful materials or uses as determined by us. You agree to indemnify and hold us harmless from any claim resulting from your publications or use of illegal, abusive, or unethical materials. Although we will make reasonable effort to alert you to such activities and allow you an opportunity to cure them within a 12-hour period after discovery, we are not required to give such notice before deactivating your use of our services if, in our discretion, your use is or results in illegal, abusive, or unethical activities. If a account is disabled, no refund will be issued for funds paid.
Our Mail Server Policy on Incoming Spam
In an effort to do everything possible to reduce the amount of SPAM our clients receive, we use a number of outside organizations to help us block known spammers from sending mail to our clients. This system is not foolproof, and as other options become available, they too will be explored. Here is a list of the current measures we are using. If you are having trouble sending email to one of our clients, it probably is because your email account or your ISP has been blacklisted as a known spammer by one of these organizations.
Open Relay Database - ORDB.org
The SpamHaus Project - SpamHaus.org
Spam and Open Relay Blocking System - SORBS.net
Our clients may also employ Spam Trap email accounts and Rules Processing, both of which could make it impossible for you to send them email.
If you feel like your emails are being blocked unnecessarily, visit the websites listed above for information about removal from their list, or contact the recipient to see if they have you blocked.
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